Returns & Refunds Policy

At British Food Shop, we strive to ensure your favorite UK treats arrive in perfect condition; however, due to the perishable nature of food, we can only accept returns on non-perishable items or damaged goods within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of any damaged or incorrect British goods.

• 2.
  Approval Process

  Our team will review your request within 48 hours to determine if the items are eligible for a return or a direct refund.

• 3.
  Secure Packaging

  If a return is required, please place the unopened items back in their original packaging to ensure they are protected during transit.

• 4.
  Refund Issuance

  Once we receive and inspect the returned items, a refund will be processed to your original payment method within 5-7 business days.